PRIVACY POLICY
Your privacy matters to Sirorder
Transportation Services (OPC) Private Limited (the “Company”, “we”, “Sirider”,
or “us”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://Sirider.bike/, or the Siridermobile application (collectively, “Sirider Platform” or “Sirider App”).
The terms “you” and “your” refer to the user
of the Sirider Platform. The term “Services” refers to any services offered by Sirider/You
whether on the Sirider Platform or otherwise.Please read this Policy before using the SiriderPlatform or submitting any personal information to Sirider. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the Sirider Platform.
By using the Sirider Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us inaccordance with this Policy. If you do not agree with the Policy, please do not use or access the Sirider Platform. If you have questions about this Privacy Policy, please contact us through email address provided on our website and/or Mobile Application.
1. DEFINITIONS
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall havethe meaning as provided hereunder:
a. “Captains” means independent third-party vehicle operators or riders who wish to offer services on the Sirider Platform to a User. b. “Co-branded Services” shall have the meaning assigned to the term in paragraph 4(c)hereto. c. “Customer” shall mean a person who wishes to receive services of the Captains on the Sirider Platform. d. “Device” shall mean computer, mobile or other device used to access the Services. e. “Device Identifier” shall mean IP address or other unique identifier for the Device. f. “Mobile Application” shall mean application provided by us on the Device to access the Services. g. “Mobile Device Information” shall have the meaning assigned to the term in paragraph 2(II)(e)(ii) hereto. h. “Promotion” shall mean any contest and other promotions offered by us. i. “Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number. j. “Third Party” shall mean a third party service provider. k. “Usage Information” shall have the meaning assigned to the term in paragraph 2(II)(a) hereto.2. WHAT INFORMATION DO WE COLLECT?
I. INFORMATION YOU PROVIDE TO US
We may ask you to provideus with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such
purpose. Information you give us -
This includes information submitted when You:
o Createor update the Sirider account which may include your Email ID, Name, Address,Mobile Number, Gender, Date of birth, Login name, Password.
o Use OurServices, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing informationetc.
o Correspond with Sirider for customer support. o Report problems for troubleshooting. o If you sign up to use our Services as a vendor or Captains, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate etc and such other documents which evidence the health or fitness
of the vehicle to provide Services on the Sirider Platform, call and SMS details. o We collect background check and identity verification information of the Captains. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf.
o In case you sign up as a Captain, enable features that require Sirider’s access to other applications on Your Device aiming to prevent frauds towards the Customers.
o If you
sign up to use our Services as an employee or as a stakeholder of a third party
to whom the Company has an arrangement and has offered discount coupons/ or
extended certain promotional offers, the Company may share any information
provided by you with such third party to be utilised by them for limited
internal business purposes only.
II. INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
a.
In addition to any Protected Information or other information
that you choose to submit to us, we and our third party service provider may
use a variety of technologies that automatically (or passively) collect certain
information whenever you visit or interact with the Services (“Usage
Information”). This Usage Information may include the browser that you are
using, the URL that referred you to our Services, all of the areas within our
Services that you visit, and the time of day, among other information. In
addition, we collect your Device Identifier for your Device. A Device
Identifier is a number that is automatically assigned to your Device used to
access the Services, and our computers identify your Device by its Device
Identifier.
b.
Usage Information may be collected using a cookie. If you do not
want information to be collected through the use of cookies, your browser
allows you to deny or accept the use of cookies. Cookies can be disabled or
controlled by setting a preference within your web browser or on your Device.
If you choose to disable cookies or flash cookies on your Device, some features
of the Services may not function properly or may not be able to customize the
delivery of information to you. The Company cannot control the use of cookies
(or the resulting information) by third parties, and use of third party cookies
is not covered by our Privacy Policy.
c. Location data:
§ Captains: Sirider collects location data when the Sirider App is running in the foreground (app is open and on-screen) or background (app is not in use) of their mobile device. Sirider collects location data only when the Captains have enabled the icon “On-Duty” on the Sirider App.
§ Customers:
We collect precise or approximate location data from the users’ mobile devices
if they enable us to do so. Sirider collects this data from the time a ride or
delivery is requested until it is finished, and any time the app is running in
the foreground of their mobile device. We use this data to enhance your use of
our apps, including to improve pick-up locations, enable safety features, and
prevent and detect fraud. Sirider collects the Captains’ location data, and
links location data collected during a trip with their Customer’s account, even
if the Customer has not enabled us to collect location data from their device.
This enables us to offer services to the Customers like receipt generation and
customer support.
d.
Information Third Parties provide about You: We may, from time to time, supplement the information we collect about you through our website or
Mobile Application or Services with outside records from third parties.
e.
INFORMATION COLLECTED BY MOBILE APPLICATIONS
i.
Our Services are primarily provided through the Mobile
Application. We may collect and use technical data and related information,
including but not limited to, technical information about your device, system
and application software, and peripherals, that is gathered periodically to
facilitate the provision of software updates, product support and other
services to you (if any) related to such Mobile Applications.
ii.
When you use any of our Mobile Applications, the Mobile
Application may automatically collect and store some or all of the following
information from your mobile device (“Mobile Device Information”), in
addition to the Device Information, including without limitation:
§ Your
preferred language and country site (if applicable)
§ The
manufacturer and model of your mobile devic
§ Your
mobile operating system
§ The
type of mobile internet browsers you are using
§ Your
geolocation
iii.
Information about how you interact with the Mobile Application
and any of our web sites to which the Mobile Application links, such as how
many times you use a specific part of the Mobile Application over a given
time period, the amount of time you spend using the Mobile Application, how
often you use the Mobile Application, actions you take in the Mobile
Application and how you engage with the Mobile Application
iv.
Information to allow us to personalize the services and content
available through the Mobile Application
v.
Data from SMS/ text messages upon receiving Device permissions
for the purposes of (i) issuing and receiving one-time passwords and other
device verification, and (ii) automatically filling verification details during
financial transactions, either through us or a third-party service provider, in
accordance with applicable law. We do not share or transfer SMS/ text message
data to any third party other than as provided under this Privacy Policy
vi.
If you are a vendor or a Captain, we will, additionally, record
your calls with us made from the device used to provide Services, related call
details, SMS details location and address details.
3. USE OF
INFORMATION COLLECTED
i.
Our primary goal in collecting your information is to provide
you with an enhanced experience when using the Services. We use your
information to closely monitor which features of the Services are used most, to
allow you to view your trip history, rate trips, and to determine which
features we need to focus on improving, including usage patterns and geographic
locations to determine where we should offer or focus services, features and/or
resources
ii.
Based upon the Protected Information you provide us when
registering for an account, we will send you a welcoming email to verify your
username and password
iii.
We use the information collected from our Mobile Application so
that we are able to serve you the correct app version depending on your device
type, for troubleshooting and in some cases, marketing purposes
iv.
We use your Internet Protocol (IP) address to help diagnose
problems with our computer server, and to administer our web site(s). Your IP
address is used to help identify you, but contains no personal information
about you
v.
We will send you strictly service-related announcements on rare
occasions when it is necessary to do so. For instance, if our Services are
temporarily suspended for maintenance, we might send you an email. If you do
not wish to receive them, you have the option to deactivate your account.
vi. We may use the information obtained from you to prevent,
discover and investigate violations of this Privacy Policy or any applicable
terms of service or terms of use for the Mobile Application, and to investigate
fraud, chargeback or other matters
vii.
We provide some of your Protected Information (such as your
name, pick up address, contact number) to the Captain who accepts your request
for transportation so that the Captain may contact and find you.
viii.
In case of the Customers, we use the geo-location information
for various purposes, including for such Customers to be able to view the
Captains in your area that are close to your location to provide services to
You, to automatically fetch your location when you open the Sirider App, for
the Captains to identify the pickup location and to allow you (if you choose
through any features we may provide) to share this information with other
people for your safety.
ix.
In case of the Captains, we use the geo-location information for
(only when the Captain activates the icon “On-Duty” on the Sirider App) the
Captains to receive orders close to his location even when the Sirider App is
not in use or closed, to enable the Customers track the distance of the
Captains from their location for pick up, to share the exact location for the
safety of the Customers.
x.
In addition, we may use your Protected Information or Usage
Information that we collect about you: (a) to provide you with information or
services or process transactions that you have requested or agreed to receive
including to send you electronic newsletters, or to provide you with special
offers or promotional materials on behalf of us or third parties; (b) to enable
you to participate in a variety of the Services’ features such as online or
mobile entry sweepstakes, contests or other promotions; (c) to contact you with
regard to your use of the Services and, in our discretion, changes to the
Services and/or the Services’ policies; (d) for internal business purposes; (e)
for inclusion in our data analytics; and (f) for purposes disclosed at the time
you provide your information or as otherwise set forth in this Privacy Policy.
xi.
We do not use the information collected from you for targeted
advertising.
4. HOW AND
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
We do not sell, share,
rent or trade the information we have collected about you, other than as
disclosed within this Privacy Policy or at the time you provide your
information. Following are the situations when information may be shared:
a. WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
You may be presented with
an opportunity to receive information and/or marketing offers directly from
third parties. If you do agree to have your Protected Information shared, your
Protected Information will be disclosed to such third parties and all
information you disclose will be subject to the privacy policy and practices of
such third parties. We are not responsible for the privacy policies and
practices of such third parties and, therefore, you should review the privacy
policies and practices of such third parties prior to agreeing to receive such
information from them. If you later decide that you no longer want to receive
communication from a third party, you will need to contact that third party
directly.
b. THIRD
PARTIES PROVIDING SERVICES ON OUR BEHALF
As You access and use our
services, we collect certain information from You, including but not limited
to, phone number, email address, device make-details, and IP address. By
accessing and using the Services, You expressly consent to the sharing and
disclosure of your information so collected, with our third-party service
providers, business partners, and agents. For example, your information may be
shared with third-party services like GetSimpl to ensure fraud prevention and
PayLater check out experience. Please refer to the such third-party privacy
policy for more details before using their services on the Sirider Platform.
We use third party
companies and individuals to facilitate our Services, provide or perform
certain aspects of the Services on our behalf – such as host the Services,
design and/or operate the Services’ features, track the Services’ analytics,
process payments, engage in anti-fraud and security measures, provide customer
support, provide geo-location information to our drivers, enable us to send you
special offers, host our job application form, perform technical services
(e.g., without limitation, maintenance services, database management, web
analytics and improvement of the Services‘ features), or perform other
administrative services. These third parties will have access to user
information, including Protected Information to only carry out the services
they are performing for you or for us. Each of these third parties including
are required to ensure the same level of data protection as us and are
obligated not to disclose or use Protected Information for any other purpose
Analytics Third Party may
set and access their own cookies, web beacons and embedded scripts on your
Device and they may otherwise collect or have access to information about you,
including non-personally identifiable information
We use a third-party
hosting provider who hosts our support section of our website. Information
collected within this section of our website by such third party is governed by
our Privacy Policy.
c. CO-BRANDED
SERVICES.
Certain aspects of the
Services may be provided to you in association with third
parties (“Co-Branded Services”) such as credit houses, loan
providers, sponsors and charities, and may require you to disclose Protected
Information to them. Such Co-Branded Services will identify the third party. If
you elect to register for products and/or services through the Co-Branded
Services, you shall have deemed to consent to providing your information to
both us and the third party. Further, if you sign-in to a Co-Branded Service
with a username and password obtained through our Services, your Protected
Information may be disclosed to the identified third parties for that
Co-Branded Service and will be subject to their posted privacy policies
d. CONTESTS
AND PROMOTIONS
We may offer Promotions
through the Services that may require registration. By participating in a
Promotion, you are agreeing to official rules that govern that Promotion, which
may contain specific requirements of you, including, allowing the sponsor of
the Promotion to use your name, voice and/or likeness in advertising or
marketing associated with the Promotion. If you choose to enter a Promotion,
you agree that your Protected Information may be disclosed to third parties or
the public in connection with the administration of such Promotion, including,
in connection with winner selection, prize fulfilment, and as required by law
or permitted by the Promotion’s official rules, such as on a winners list.
e. ADMINISTRATIVE
AND LEGAL REASONS
We cooperate with
Government and law enforcement officials and private parties to enforce and
comply with the law. Thus, we may access, use, preserve, transfer and disclose
your information (including Protected Information, IP address, Device
Information or geo-location data), to Government or law enforcement officials
or private parties as we reasonably determine is necessary and appropriate: (i)
to satisfy any applicable law, regulation, subpoenas, Governmental requests or
legal process; (ii) to protect and/or defend the Terms and Conditions for online
and mobile Services or other policies applicable to any online and mobile
Services, including investigation of potential violations thereof; (iii) to
protect the safety, rights, property or security of the Company, our Services
or any third party; (iv) to protect the safety of the public for any reason;
(v) to detect, prevent or otherwise address fraud, security or technical
issues; and /or (vi) to prevent or stop activity we may consider to be, or to
pose a risk of being, an illegal, unethical, or legally actionable activity.
f. WHEN
YOU SHARE INFORMATION
Protected Information may
be collected and shared with third-parties if there is content from the Mobile
Application that you specifically and knowingly upload to, share with or
transmit to an email recipient, online community, website, or to the public,
e.g. uploaded photos, posted reviews or comments, or information about you or
your ride that you choose to share with others through features which may be
provided on our Services. This uploaded, shared or transmitted content will
also be subject to the privacy policy of the email, online community website,
social media or other platform to which you upload, share or transmit the
content.
g. BUSINESS
TRANSFER
We may share your
information, including your Protected Information and Usage Information with
our parent, subsidiaries and affiliates for internal reasons, including
business and operational purposes. We also reserve the right to disclose and
transfer all such information: (i) to a subsequent owner, co-owner or operator
of the Services or applicable database; or (ii) in connection with a corporate
merger, consolidation, restructuring, the sale of substantially all of our
membership interests and/or assets or other corporate change, including, during
the course of any due diligence process.
h. MARKET
STUDY AND OTHER BENEFITS
We may share your
information, including your Protected Information and Usage Information with
third parties for any purpose, including but not limited to undertaking market
research/ study, conduct data analysis, determine and customize product or
service offerings, to improve the products or Services or to make any other
benefits/products/ services available to you.
5. THIRD
PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
The Services may contain
content that is supplied by a third party, and those third parties may collect
website usage information and your Device Identifier when web pages from any
online or mobile Services are served to your browser. In addition, when you are
using the Services, you may be directed to other sites or applications that are
operated and controlled by third parties that we do not control. We are not
responsible for the privacy practices employed by any of these third parties.
For example, if you click on a banner advertisement, the click may take you
away from one of our websites onto a different web site. These other web sites
may send their own cookies to you, independently collect data or solicit
Protected Information and may or may not have their own published privacy
policies. We encourage you to note when you leave our Services and to read the
privacy statements of all third party web sites or applications before
submitting any Protected Information to third parties.
6. SOCIAL
MEDIA FEATURES AND WIDGETS
Our online and mobile
Services may include social media features, such as the Facebook Like button,
and widgets such as a “Share This” button, or interactive mini-programs that
run on our online and mobile Services. These features may collect your IP address,
photograph, which page you are visiting on our online or mobile Services, and
may set a cookie to enable the feature to function properly. Social media
features and widgets are either hosted by a third party or hosted directly on
our online Services. Your interactions with these features and widgets are
governed by the privacy policy of the company providing them.
7. INFORMATION
COLLECTED BY CAPTAINS
This Privacy Policy shall
not cover the usage of any information about you which is obtained by the Captain
while providing you a ride on a bike booked using the Services, or otherwise. If you are a Captain, we
may share your name, vehicle number, driving license number, phone number
and/or profile picture (if applicable), tracking details with our customers to
provide them the Services.
8. CHANGE
OF INFORMATION AND CANCELLATION OF ACCOUNT
a. You are
responsible for maintaining the accuracy of the information you submit to us,
such as your contact information provided as part of account registration. If
your Protected Information changes, or if you no longer desire our Services,
you may correct, delete inaccuracies, or amend information by making the change
on our member information page or by contacting us through through email
address mentioned on our website or Mobile Application. We will make good faith
efforts to make requested changes in our then active databases as soon as
reasonably practicable.
b. You may
also cancel or modify your communications that you have elected to receive from
the Services by following the instructions contained within an e-mail or by
logging into your user account and changing your communication preferences.
c. If upon
modifying or changing the information earlier provided to Us, we find it
difficult to permit access to our Services to you due to insufficiency/
inaccuracy of the information, we may, in our sole discretion terminate your
access to the Services by providing you a written notice to this effect on your
registered email id.
d. If you
wish to cancel your account or request that we no longer use your information
to provide you services, contact us through email address mentioned on the trip
bill received. We will retain your Protected Information and Usage Information
(including geo-location) for as long as your account with the Services is
active and as needed to provide you services. Even after your account is
terminated, we will retain your Protected Information and Usage Information
(including geo-location, trip history, and transaction history) for such
statutory time-period as needed to comply with our legal and regulatory
obligations in accordance with the applicable laws of the country, to resolve
disputes, conclude any activities related to cancellation of an account, investigate,
or prevent fraud and other inappropriate activity related to your account.
After completion of such statutory period, your data may either be deleted from
our database or be anonymized and aggregated, and then may be held by us as
long as necessary for us to provide our Services effectively, but our use of
the anonymized data will be solely for internal analytic purposes.
9. SECURITY and SAFETY
The Protected Information
and Usage Information we collect is securely stored within our databases, and
we use standard, industry-wide, commercially reasonable security practices such
as encryption, firewalls and SSL (Secure Socket Layers) for protecting your
information. However, as effective as encryption technology is, no security
system is impenetrable. We cannot guarantee the security of our databases, nor
can we guarantee that information you supply won't be intercepted while being
transmitted to us over the Internet or wireless communication, and any
information you transmit to the Company you do at your own risk. We recommend
that you not disclose your password to anyone.
10. Help Line or Contact Customer Care 24/7
Sirider Manager would be
appointed the grievance officer for the purposes of the rules drafted under the
Information Technology Act, 2000, who may be contacted at help.@Sirider.Customer and help.@Sirider.Captain You may address any grievances you may have in respect of this privacy policy
or usage of your Protected Information or other data to him. Toll free Number 24/7 1800 890 881
11. SIRIDER PLATFORM CHANGES TO THE PRIVACY POLICY FOR CUSTOMERS AND CAPTAINS
From time to time, we may
update this Privacy Policy to reflect changes to our information practices. Any
changes will be effective immediately upon the posting of the revised Privacy
Policy. If we make any material changes, we will notify you by email (sent to
the e-mail address specified in your account) or by means of a notice on the
Services prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy
practices.
12.Governments Acts Rules and Regulations
It's been three years since we started Sirorder Company or our company only main purpose is to provide services to our customers. Our services are available all
over the country but currently we are limiting our services to Telugu states only. The services we provide are subject to all Indian laws. We ask that you also abide by
the laws of India. Because all are equal before the law.
Govertments acts for All ( Company, Customers, and Captains)
I. Transporation of Roads and Motor Vehicles
Ex:
1 Rules
of road regulation (177A)
2 Disobedience
of orders of authorities (Sec)179
3 Unauthorized
use of vehicles without licence 180
4 Driving
without licence 181
5 Driving
despite disqualification 182
6 Oversize
Vehicles 182b
7 Over
speeding 183
8 Dangerous
driving penalty 184
9 Drunken
Driving 185
10 Speeding / Racing 189
11 Vehicle without permit 192A
12 Aggregators (violations of licencing conditions) 193
13 Overloading 194
14 Overloading of passengers 194A
15 Overloading of two wheelers 194C
16 Not wearing Helmets with driving 194D
17 Driving without insurance 196
As per the
Motor Vehicle Act 1988, the duties of Sirider of the drivers Captains shall be performed subject to the above
mentioned sections.
Incase this rules and regulations crossed and not followed those persons or company will be punished by the act
II. Labour Act
III.Consumer Protection Act 1986
IV. Information Right 2000
V. Insurance and Policy
PRIVACY POLICY
Your privacy matters to Sirorder
Transportation Services (OPC) Private Limited (the “Company”, “we”, “Sirider”,
or “us”).
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://Sirider.bike/, or the Siridermobile application (collectively, “Sirider Platform” or “Sirider App”).
The terms “you” and “your” refer to the user of the Sirider Platform. The term “Services” refers to any services offered by Sirider/You whether on the Sirider Platform or otherwise.Please read this Policy before using the SiriderPlatform or submitting any personal information to Sirider. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the Sirider Platform.
By using the Sirider Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us inaccordance with this Policy. If you do not agree with the Policy, please do not use or access the Sirider Platform. If you have questions about this Privacy Policy, please contact us through email address provided on our website and/or Mobile Application.
1. DEFINITIONS
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall havethe meaning as provided hereunder:
2. WHAT INFORMATION DO WE COLLECT?
I. INFORMATION YOU PROVIDE TO US
We may ask you to provideus with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose. Information you give us -
This includes information submitted when You:
o Createor update the Sirider account which may include your Email ID, Name, Address,Mobile Number, Gender, Date of birth, Login name, Password.
o Use OurServices, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing informationetc.
o We collect background check and identity verification information of the Captains. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf.
o In case you sign up as a Captain, enable features that require Sirider’s access to other applications on Your Device aiming to prevent frauds towards the Customers.
o If you
sign up to use our Services as an employee or as a stakeholder of a third party
to whom the Company has an arrangement and has offered discount coupons/ or
extended certain promotional offers, the Company may share any information
provided by you with such third party to be utilised by them for limited
internal business purposes only.
II. INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
a.
In addition to any Protected Information or other information
that you choose to submit to us, we and our third party service provider may
use a variety of technologies that automatically (or passively) collect certain
information whenever you visit or interact with the Services (“Usage
Information”). This Usage Information may include the browser that you are
using, the URL that referred you to our Services, all of the areas within our
Services that you visit, and the time of day, among other information. In
addition, we collect your Device Identifier for your Device. A Device
Identifier is a number that is automatically assigned to your Device used to
access the Services, and our computers identify your Device by its Device
Identifier.
b.
Usage Information may be collected using a cookie. If you do not
want information to be collected through the use of cookies, your browser
allows you to deny or accept the use of cookies. Cookies can be disabled or
controlled by setting a preference within your web browser or on your Device.
If you choose to disable cookies or flash cookies on your Device, some features
of the Services may not function properly or may not be able to customize the
delivery of information to you. The Company cannot control the use of cookies
(or the resulting information) by third parties, and use of third party cookies
is not covered by our Privacy Policy.
c. Location data:
§ Customers:
We collect precise or approximate location data from the users’ mobile devices
if they enable us to do so. Sirider collects this data from the time a ride or
delivery is requested until it is finished, and any time the app is running in
the foreground of their mobile device. We use this data to enhance your use of
our apps, including to improve pick-up locations, enable safety features, and
prevent and detect fraud. Sirider collects the Captains’ location data, and
links location data collected during a trip with their Customer’s account, even
if the Customer has not enabled us to collect location data from their device.
This enables us to offer services to the Customers like receipt generation and
customer support.
d. Information Third Parties provide about You: We may, from time to time, supplement the information we collect about you through our website or
Mobile Application or Services with outside records from third parties.
e. INFORMATION COLLECTED BY MOBILE APPLICATIONS
i. Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
ii. When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
§ Your preferred language and country site (if applicable)
§ The manufacturer and model of your mobile devic
§ Your mobile operating system
§ The type of mobile internet browsers you are using
§ Your geolocation
iii. Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application
iv. Information to allow us to personalize the services and content available through the Mobile Application
v. Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy
vi. If you are a vendor or a Captain, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
3. USE OF INFORMATION COLLECTED
i. Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources
ii. Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password
iii. We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes
iv. We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you
v. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.
vi. We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters
vii. We provide some of your Protected Information (such as your name, pick up address, contact number) to the Captain who accepts your request for transportation so that the Captain may contact and find you.
viii. In case of the Customers, we use the geo-location information for various purposes, including for such Customers to be able to view the Captains in your area that are close to your location to provide services to You, to automatically fetch your location when you open the Sirider App, for the Captains to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety.
ix. In case of the Captains, we use the geo-location information for (only when the Captain activates the icon “On-Duty” on the Sirider App) the Captains to receive orders close to his location even when the Sirider App is not in use or closed, to enable the Customers track the distance of the Captains from their location for pick up, to share the exact location for the safety of the Customers.
x. In addition, we may use your Protected Information or Usage Information that we collect about you: (a) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (b) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (c) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (d) for internal business purposes; (e) for inclusion in our data analytics; and (f) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
xi. We do not use the information collected from you for targeted advertising.
4. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
We do not sell, share,
rent or trade the information we have collected about you, other than as
disclosed within this Privacy Policy or at the time you provide your
information. Following are the situations when information may be shared:
a. WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
b. THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
As You access and use our services, we collect certain information from You, including but not limited to, phone number, email address, device make-details, and IP address. By accessing and using the Services, You expressly consent to the sharing and disclosure of your information so collected, with our third-party service providers, business partners, and agents. For example, your information may be shared with third-party services like GetSimpl to ensure fraud prevention and PayLater check out experience. Please refer to the such third-party privacy policy for more details before using their services on the Sirider Platform.
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose
Analytics Third Party may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information
We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third party is governed by our Privacy Policy.
c. CO-BRANDED SERVICES.
Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as credit houses, loan providers, sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies
d. CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
e. ADMINISTRATIVE AND LEGAL REASONS
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
f. WHEN YOU SHARE INFORMATION
Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.
g. BUSINESS TRANSFER
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
h. MARKET STUDY AND OTHER BENEFITS
We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.
5. THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.
6. SOCIAL MEDIA FEATURES AND WIDGETS
Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a “Share This” button, or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.
7. INFORMATION COLLECTED BY CAPTAINS
This Privacy Policy shall not cover the usage of any information about you which is obtained by the Captain while providing you a ride on a bike booked using the Services, or otherwise. If you are a Captain, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our customers to provide them the Services.
8. CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT
a. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
b. You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
c. If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.
d. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through email address mentioned on the trip bill received. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) for such statutory time-period as needed to comply with our legal and regulatory obligations in accordance with the applicable laws of the country, to resolve disputes, conclude any activities related to cancellation of an account, investigate, or prevent fraud and other inappropriate activity related to your account. After completion of such statutory period, your data may either be deleted from our database or be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for internal analytic purposes.
9. SECURITY and SAFETY
The Protected Information
and Usage Information we collect is securely stored within our databases, and
we use standard, industry-wide, commercially reasonable security practices such
as encryption, firewalls and SSL (Secure Socket Layers) for protecting your
information. However, as effective as encryption technology is, no security
system is impenetrable. We cannot guarantee the security of our databases, nor
can we guarantee that information you supply won't be intercepted while being
transmitted to us over the Internet or wireless communication, and any
information you transmit to the Company you do at your own risk. We recommend
that you not disclose your password to anyone.
10. Help Line or Contact Customer Care 24/7
Sirider Manager would be
appointed the grievance officer for the purposes of the rules drafted under the
Information Technology Act, 2000, who may be contacted at help.@Sirider.Customer and help.@Sirider.Captain You may address any grievances you may have in respect of this privacy policy
or usage of your Protected Information or other data to him. Toll free Number 24/7 1800 890 881
11. SIRIDER PLATFORM CHANGES TO THE PRIVACY POLICY FOR CUSTOMERS AND CAPTAINS
From time to time, we may
update this Privacy Policy to reflect changes to our information practices. Any
changes will be effective immediately upon the posting of the revised Privacy
Policy. If we make any material changes, we will notify you by email (sent to
the e-mail address specified in your account) or by means of a notice on the
Services prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy
practices.
12.Governments Acts Rules and Regulations
It's been three years since we started Sirorder Company or our company only main purpose is to provide services to our customers. Our services are available all
over the country but currently we are limiting our services to Telugu states only. The services we provide are subject to all Indian laws. We ask that you also abide by
the laws of India. Because all are equal before the law.
Govertments acts for All ( Company, Customers, and Captains)
I. Transporation of Roads and Motor Vehicles
Ex:
1 Rules of road regulation (177A)
2 Disobedience of orders of authorities (Sec)179
3 Unauthorized use of vehicles without licence 180
4 Driving without licence 181
5 Driving despite disqualification 182
6 Oversize Vehicles 182b
7 Over speeding 183
8 Dangerous driving penalty 184
9 Drunken Driving 185
10 Speeding / Racing 189
11 Vehicle without permit 192A
12 Aggregators (violations of licencing conditions) 193
13 Overloading 194
14 Overloading of passengers 194A
15 Overloading of two wheelers 194C
16 Not wearing Helmets with driving 194D
17 Driving without insurance 196
As per the
Motor Vehicle Act 1988, the duties of Sirider of the drivers Captains shall be performed subject to the above
mentioned sections.
Incase this rules and regulations crossed and not followed those persons or company will be punished by the act